VIRTUAL VISITS

Our practice embraces advanced technologies as we believe that they allow us to provide better care and a better experience for our patients.  We currently offer 3 types of virtual visits at premier allergy

  • Audio-visual telecommunications often referred to as “Telehealth,”
  • Audio-only telecommunications often referred to as “Telephone visit,” and 
  • Online communications through a secured patient portal often referred to as “e-visits or electronic visits.”  

We have provided e-visits to our patients since 2006 and telehealth visits using telehealth since 2017.  We find that virtual visits work very well for the following visit types:

  • Reviewing test results.  
  • Renewal of medications prescribed by our providers.
  • Assistance with medication management. 
  • Clarification of your treatment plan for yourself or with other family members.
  • Delayed read of patch test results.
  • You are unable to attend your in-person visit.

Important points to remember:

  • Except for telephone visits, for your safety, please do not use telehealth or e-visits if your situation is life-threatening or requires urgent attention. 
  • Prior to your appointment, please send us an update on any changes in your health status.  
    • This includes any new diagnosis, surgery, allergies, hospitalization, social, or family history.  You may also directly update this information in your patient portal.
    • View your current medication list on your secure patient portal.  If you are taking any new medications or need to update your current medications, please send us this information.  
  • Unless we receive your updated health information, our providers will make a treatment plan for you based on an assumption that your health information has remained the same since your last visit with us.  
  • These virtual visits are integrated in and become a part of your electronic health record. 
  • After your virtual visits, our provider may still advise you to return to our office for a regular in-person visit.  

The following are recommendations on how best to utilize your virtual visits:

Telehealth Visits

Telephone visits

e-visits

TELEHEALTH VISITS using audio-visual telecommunications 

  • Main technical requirements for your telehealth visit using audio-visual telecommunications:
    • Secure access to the premier allergy patient health portal
    • A working e-mail address
    • A reliable, high speed internet or cellular connection
    • A functioning camera and microphone readily available on your computer or mobile device
    • A location that is suitable for private conversation with no background noise or distracting lighting
    • Make sure you let the portal and the app access your device’s camera and microphone, so your healthcare provider can see and hear you.
  • How to prepare for your telehealth visits:  
    • If you’re using a smart device, make sure you have the eClinicalWorks portal and healow app installed. You should also verify that your username and password are working and that you can log in to your portal before your visit.
    • If you have a caregiver who manages your portal account for you, make sure they are with you during your telehealth visit, so they can help you.
    • Test you camera and microphone to make sure that your healthcare provider can see and hear you.
    • Find a quiet and private space away from the public to have your visit.
    • Make sure this space has good lighting so that your healthcare provider can see you. Lighting should be in front of you, not behind you.
    • Test out your high-speed internet connection or cellular service before your visit to make sure it’s working.
    • Check that your speakers, camera, and microphone are on and working correctly.
    • Make sure your device is charged or is connected to a power source and charging.
    • Turn down the volume on any radios, TV’s, or other devices in the area.
    • Put your smart device in landscape mode. This will help your healthcare provider see you better.
    • Place your device on a stand or prop it up with books so it stays still and steady.
    • Make sure the camera is pointed at you, and you can see the screen clearly.
    • 10 minutes before your appointment, click on the e-mail link or text message from our practice, or use the healow mobile app and your mobile device to start your telehealth visit.
  • How to make the most of your telehealth visits:
    • Write down your questions or concerns ahead of time.  Better yet, send this list to our providers via your portal account prior to your telehealth visit.
    • During your telehealth visit, it’s important for you to stay in one place to avoid losing your internet connection or cellular service. Don’t have your visit while you’re commuting.
    • Once you’re connected, you should be able to see and hear your healthcare provider and yourself. If you don’t, call your healthcare provider.
    • There may be a slight delay in the video and/or audio during your visit. This is normal.
    • At the end of your visit, ask your healthcare provider any questions you may have about your care.

Please see our financial and office policies for telehealth visits.

Back to Virtual Visits

Telephone Visits using audio-only telecommunications

There are no special technical requirements for your telephone visit, just a location that is suitable for private conversation with no background noise.

  • How to prepare for your telephone visits:  
    • If you have a caregiver who helps managing your care, make sure they are with you during your telephone visit, so they can help you.
    • Find a quiet and private space away from the public to have your visit.
    • Test out your cellular service before your visit to make sure it’s working well without interruption.
    • Make sure your device is adequately charged.
    • Turn down the volume on any radios, TV’s, or other devices in the area.
  • How to make the most of your telephone visits:
    • Write down your questions or concerns ahead of time.  Better yet, send this list to our providers via your portal account prior to your telephone visit.
    • During your telephone visit, it’s important for you to stay in one place to avoid losing your cellular service. Don’t have your visit while you’re commuting.
    • At the end of your visit, ask your healthcare provider any questions you may have about your care.

Please see our financial and office policies for telephone visits.

Back to Virtual Visits

Electronic visits (e-visits) using your secured patient portal

  • Main technical requirements for your e-visits:
    • Secure access to the premier allergy patient health portal
    • A working e-mail address  
    • How to make the most of your e-visits:
    • Be complete but succinct in your questions or concerns. 
    • If you have multiple questions, separate your concerns out using paragraphs.
    • Reply to our providers immediately if you do not feel that all of your questions or concerns were adequately answered or addressed.  
    • Allow up to 2 business days for our reply.  Even the best technology can fail.  If you don’t hear back from us by then, please call.   
    • Do not use your patient portal to communicate with us about your family members.  Please make sure you access each of your family member’s account to communicate with us about his or her health.

Please see our financial and office policies for e-visits.

Back to Virtual Visits